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Resources & Education for the HOA Community

That First Impression

Driving home after dark recently I noticed a popular restaurant where half the lights in its sign were not illuminated. Were they were going out of business and didn’t have the money to buy lightbulbs, or did they just not care about the impression they were giving their customers?  I believe that presentation is everything, […]

The Industry Standard for a Community Association Manager

People enter the community association management profession from all backgrounds and education levels. Good customer service and time management skills are the bare minimums required. To establish credibility in this industry, I advise anyone seeking a manager position (or wanting to advance from receptionist to manager) to first obtain a certification. Certification requires taking a […]

Resolving Disputes

So many people are currently on edge because of the uncertainty of the future. They also seem to be hypersensitive to criticism or being called out for wrongdoing.  Where people were more forgiving at the beginning of the pandemic, they are now tiring of the whole situation and tempers are flaring. When disputes happen in […]

Your Comfort Zone

One thing we have all learned during the pandemic is how to use different channels to get things done, whether it be ordering food online to be delivered or using ZOOM for meetings and learning. As we come out of the pandemic, I hope that we will continue to use these and other tools and […]

About Joan


Joan Urbaniak is an author, blogger, educator, nonprofit management expert and Executive Director of Community Associations Institute-Greater Los Angeles Chapter. For more than 25 years she has provided resources and education to countless homeowners association boards of directors and their professional managers. Joan created this blog to share industry best practice tips she has learned over the years.

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